• KuroXppi [they/them]@hexbear.net
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    4 days ago

    Partially relevant: I watched this video the other day about some guy who was quoted 0.002c per kb for Verizon roaming data charges, but was charged $0.002 per kb. He goes through multiple excruciating customer service rep calls repeating the same basic point that they got the units wrong in the calculations, and none of them understand the error, including the refund team. Essentially they see ‘figure after the decimal point’ means we are now dealing with ‘cents’, not .002 of a dollar, so they repeat that he was being charged 0.002c despite the contrary.

    Long way to say, I am not shocked in the slightest by ‘fuzzy maths’ being used for percentage reductions

      • KuroXppi [they/them]@hexbear.net
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        4 days ago

        I’ll share the vid, it’s quite long. Apparently this all went down seven years ago but I only watched the video recently

        https://www.youtube.com/watch?v=nUpZg-Ua5ao

        Essentially:

        Man calls up Verizon and asks what the roaming rate is.

        Verizon rep tells him verbally it is “zero point zero zero two cents” per kb

        He confirms it’s “zero point zero zero two cents” per kb and asks them to note that on his account

        Verizon rep writes it down on the account as $0.002 (i.e. zero point zero zero two dollars).

        He is charged for his usage, which comes out to something like $75.35 for his usage, which is one hundred times more than he expects.

        He calls up Verizon and asks them to explain. He confirms that the quoted rate was 0.002c

        They say yes, it is zero point zero zero two cents, while they are looking at a written rate of $0.002.

        He then spends hours trying to explain to multiple reps that just because the value is after the decimal point, it doesn’t make the units into cents overall, you still have to look at the quoted unit, which was written down as $0.002 i.e. dollars

        The reps do not understand the difference. They repeatedly multiply his kb total by $0.002, while saying that it’s ‘zero point zero zero two cents’ and arriving at the $73.35 total and telling him that it’s the correct amount.

        If it sounds like it should be simple, yes, it is as simple an error as you think and yes the reps repeatedly fail to understand $0.002 isn’t the same as 0.002c. it isn’t that they misread 0.002c as 0.2c, their system units were always in $, and they for whatever reason think that $0.002 is ‘zero point zero zero two cents’

        He is eventually given 50% off his bill after it goes up the chain He complains again, then his bill is waived.

          • Crozekiel@lemmy.zip
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            3 days ago

            Well technically…

            If you put a % sign on it you are changing it again. 0.002c is 0.2% of a cent. 1% of a cent is 1/100th (or 0.01) of a cent. So 0.002% of a cent is 0.00002 cents. Since 1 cent is 1% of 1 dollar though, 0.002c is equal to 0.002% of a dollar.

        • GnomeGodsGnomeMasters [none/use name]@hexbear.net
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          4 days ago

          It seems like this could have all been avoided if he had said “I was quoted two-thousandths of a cent per kb, but was charged two-tenths of a cent per kb, and thus need to be made whole” but what do I know?

          • KuroXppi [they/them]@hexbear.net
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            4 days ago

            It took him a long time to get to what the issue was, that he only starts to think about how to explain the error well-into the repeated calls. It’s like he thought the issue was so self-evident that he doesn’t start to refine and break down his explanations of why it’s wrong until too late. Keeping things within one unit (rather than swapping between $/¢) as you suggest may have been better, but after two hours on the phone he sounds like he’s already at his wit’s end. It’s really frustrating, so if you do have the time it’s worth listening to

    • I’m not sure if it’s the same in other countries but this is 100% where amerikkka shines. Obviously a function of our horrific education and economic systems - but not knowing how to do child-level math is often a point of pride. Like it doesn’t need to be a point of shame, but saying “i haven’t used geometry/algebra in years!” isn’t making the point they think it is (and likely isn’t true, even if they don’t realize it).

        • UmmmCheckPlease [he/him, comrade/them]@hexbear.net
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          2 days ago

          Not explicitly- but you like apply geometric concepts into every day activities (eg parking a car, tossing paper into a bin, cutting a pizza) or algebra which forms the basis of logical arguments/reasoning.

          IMO teachers don’t do enough real-world examples of concepts, which is why students don’t engage with the topics. Idk I’m an engineer and a scootch on the spectrum so I can’t help but observe things everywhere lmao. I understand that school “needs” assessments of some sort - but the pacing of learning and refusal to meet people where they’re at frustrates me to no end. It creates the illusion that the knowledge is trapped in an ivory tower and not present in phenomena we interact with daily.

          Honestly I have the same beef with most engineering curriculum (physics, fluid mechanics, thermodynamics, heat and mass transfer, statics and dynamics, etc) which again are things an everyday person has knowledge of (eg water flowing in a stream or gutter, ice melting, dissolving sugar into tea) but are taught that that knowledge is worthless.

          I’ve found most people enjoy logic/math/engineering but are taught from a young age that they CAN’T if it doesn’t immediately click, and taught to internalize that CAN’T for the remainder of their lives. Hence Stephen Gould quote, “I am, somehow, less interested in the weight and convolutions of Einstein’s brain than in the near certainty that people of equal talent have lived and died in cotton fields and sweatshops.”

  • morchella@lemmygrad.ml
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    3 days ago

    I love seeing the same kinda “math” that is used to bullshit numbers on a resume used in this context, so good and cool

  • AernaLingus [any]@hexbear.net
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    3 days ago

    I think this more of an emperor’s new clothes shtick to cover for his boss that relies on widespread innumeracy rather than Lutnick genuinely not understanding percentages. Still infuriating, though.