I knew Twitter sucked now but this was ridiculious.

  • [email protected]@sh.itjust.works
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    2 days ago

    Imagine Support that sucks so much that you end up paying $1000 a month for premium support, only to still have to basically social engineering your way back into your account by messaging random employees.

    • Jonathan Snyder@infosec.pubOP
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      2 days ago

      Yeah. I even tagged Snopes asking if they got their 1000 back since they already had it for free but they didn’t response (which isn’t a surprise. it is a company. lol ) My money is on they didn’t.

      • [email protected]@sh.itjust.works
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        2 days ago

        I can’t wrap my head around a service being so much shit but people still forking some cash to them.
        I know for a company, $1000 is change but still.
        $1000 for a glorified support ticket that gets auto-closed by some AI is fucking bullshit.

  • TORFdot0@lemmy.world
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    2 days ago

    I didn’t have to DM random people on X but I did have to go through the account lockout support process 4 times and it took 3 months before I finally got someone to respond to my request at twitter. I then deleted my account 5 minutes later

  • troed@fedia.io
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    2 days ago

    Snopes should take this opportunity to post once a day that the best way to know if something’s true or not is to leave Xitter.