Uber Canada says it has updated its safety protocols for emergency situations after an incident in March where company representatives refused to contact a driver after he drove off with a child.

Julia Viscomi said Uber customer support refused to help her or Toronto police contact the driver after he left with her 5-year-old daughter asleep in the backseat in North York, CBC Toronto reported in April.

Police ended up finding the child without receiving help from Uber, about an hour and a half after the driver left with her, Viscomi said.