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“According to an announcement from Shopee Food, the information regarding the cash-on-delivery amount for an order will be temporarily hidden until the driver calls the recipient to confirm delivery and swipes ‘Picked up’. This policy is implemented to enhance security and improve the service experience for customers.”

“Hiding the payment amount can cause problems during delivery. Many customers don’t remember the exact amount they need to pay, and if I can’t tell them beforehand, they might become suspicious. Moreover, if it’s a large order and the shipper doesn’t have enough money to advance, what should they do?” shared Tuan, a delivery driver in Ho Chi Minh City.